1. Purpose and Application

Tristar Electrical (Tristar) recognises the importance of protecting the personal information it collects from individuals associated with Tristar’s business. The purpose of this policy is to provide an outline of the way Tristar manages personal information in accordance with the Australian Privacy Principals and the Privacy Act 1988.

Tristar takes its obligations under the Privacy Act seriously and will take all reasonable steps to comply with the Australian Privacy Principals and the Privacy Act to protect the privacy of all personal information that it holds.

2. Definitions

In this policy, the following words or phrases mean:
“personal information” means information relating to an individual, including an opinion, which is provided to Tristar as part of its business relationship with others, whether the information is correct or not.  The information may personally identify an individual or make the person’s identity reasonably apparent.

“Sensitive information” means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, membership of a trade union, sexual practices, criminal record, or health information.
“Tristar” includes Lagny Pty Ltd and its related entities.

3. Collection and Use of Personal Information

Tristar collects and hold personal information such as (but not limited to):

• The names of employees and proprietors of organisations and clients,
• Postal and email addresses, telephone, and facsimile numbers,
• Financial details including bank account information and credit card numbers; and
• Insurance details, education and employment history, skills and work experience and professional affiliations.

Tristar collects personal information:

• Directly from you or other persons acting on your behalf,
• from third parties; and
• from publicly available sources.

In the event Tristar collects sensitive information, it will not be used for any purpose without your express permission.
In the event unsolicited personal information is collected by Tristar, Tristar will take reasonable steps to destroy or de-identify that personal information.

Where possible, individuals will have the option of interacting with Tristar anonymously or using a pseudonym.

Tristar does not use government related identifiers such as Tax File Numbers or Medicare Numbers to identify individuals or the personal information that Tristar collects from individuals.

Tristar will not disclose personal information to any organisation without your prior consent.

4. Purpose of Collection

Our purpose in collecting and holding personal information about an individual is so that it can be used for activities such as:

• providing services to clients.
• engaging contractors.
• handling complaints.
• managing employee records; and
• business development and direct marketing.

Tristar may collect information for the provision of direct marketing unless you have informed Tristar in writing in accordance with section 9 of this policy that you do not want to receive such information.  Tristar will provide an “opt out” option to individuals who receive direct marketing from Tristar.

Tristar may be required to provide your personal information to other organisations to comply with its legal obligations such as auditors, legal advisers, the ATO, insurers and creditors.

5. Storage & Security

All personal information collected by Tristar is retained as part of a database that is securely monitored and maintained.  The personal information will not be made available to a third party without your consent unless Tristar is legally required to do so.

Tristar will take all reasonable steps to protect the security of the personal information that it holds.  This includes taking appropriate measures to protect electronic materials and materials stored and generated in hard copy.

Where personal information held by Tristar is no longer required and the law does not require it to be retained, Tristar will destroy such personal information by a secure means.

6. Access & Retention of Information

You may request access to the personal information Tristar holds about you by making a written request to the Privacy Officer listed in section 9 below. 

Tristar will provide you with access to your personal information unless an exception to access under Australian Privacy Principal 12 applies.

In the event any personal information that Tristar holds about you is incorrect and requires correction, Tristar will take such steps as are reasonable in the circumstances to correct that information to ensure that it is up to date, complete and accurate.

Tristar seeks to ensure that the personal information it holds is accurate, complete, and up to date.  Tristar understands that personal information changes frequently and encourages you to contact Tristar as soon as possible to update any changes to personal information. Our contact details are in section 9 below.

7. Disclosure to an Organisation

Tristar may disclose personal information for the purposes set out in section 4 of this policy to its related entities, agents, or contractors.

Tristar acknowledges that you have no obligation to provide it with personal information.  However, if you choose not to provide Tristar with personal information, Tristar may be unable to provide you with a full range of services or it may reduce Tristar’s ability to service you.

8. Compliance

If you have any concerns regarding the privacy of your personal information, you may make a complaint to the Managing Director who will endeavour to resolve the complaint.  The contact details for the Managing Director are in section 9 of this policy.

If you wish to make a complaint regarding Tristar’s handling of your request or complaint, you may complain directly to the Office of the Australian Information Commissioner.

9. Contact Details

The contact details for Tristar’s Managing Director are:
Email: [email protected] 
Postal: Tristar Managing Director, 10 Wotton Street East, Cheltenham, South Australia.